FAQs

1. What type of charging port do I need for my device?

We offer chargers with Quick Charge 3.0 and USB-C Power Delivery standards. Please carefully check the product description to choose the right charging port for your device.

2. Is it safe to leave the charger plugged in overnight?

Yes. Our chargers are equipped with built-in safety features such as overcharge, overheat, and short-circuit protection to ensure safe, long-term use.

3. What voltage and amps do your chargers have?

Voltage and amperage details are listed clearly in the product descriptions. Typically, Quick Charge 3.0 delivers 5-20V up to 3A, while USB-C PD varies depending on your device.

4. Can CALE chargers be used internationally?

Yes, our products support multi-voltage input (100-240V) and can be used worldwide. You may need a plug adapter depending on your destination country.

5. What type of charging cables should I use?

Use cables compatible with both your charger and device: for example, USB-C cables for USB-C PD chargers, or micro USB / USB-C for Quick Charge. Quality cables are also available on our website.

6. How do I know if my charger is faulty?

If the charger fails to power your device, charges very slowly, or your device shows an error, the charger may be defective. Test with another device or contact our support for assistance.

7. How should I clean my charger?

Use a soft, dry cloth and avoid harsh chemicals. Do not let liquids enter charging ports or surfaces to protect your charger.

8. What is CALE return policy?

We accept returns within 30 days if you receive a faulty product, wrong color, or incorrect size. Please visit our Return & Refund Policy Page for full details.

9. How can I track my order?

Once your order ships, you will receive an email with the tracking number and a link to monitor your shipment directly via the courier’s website.